Privacy Policy

How Nightline (operated by Eddy Woods LLC) handles information for the after-hours answering service at hvacfix.net.

Last updated: October 28, 2026

Who we are

Nightline After Hours Automation is operated by Eddy Woods LLC (“we,” “us”). Contact: eddyrieds@gmail.com, +1 844 978 4128, business address on file with our Twilio Trust Hub profile for Eddy Woods LLC (St. Cloud, Minnesota area).

What we collect

• Client company setup data: business name, hours, greeting preferences, emergency rules, and on-call staff names and phone numbers (and optional emails) provided during setup.
• Call and message data: inbound caller numbers, call audio or transcripts as needed to operate the night line, work-order style notes (name, address/unit, callback number, issue), and alert delivery status.
• Website leads: name, company, phone, email, and message submitted on the intake form at hvacfix.net.
• Technical logs: basic server and telephony logs needed to run and secure the service.

How we use information

We use this information to answer after-hours calls, triage emergencies, create follow-up details for the client company, notify that company’s on-call contacts by voice, email, or SMS when enabled, improve reliability and safety, and respond to intake requests. We do not use mobile numbers collected for on-call alerts to send marketing messages.

SMS / mobile information

Mobile phone numbers provided for on-call alerts are used only to send transactional Nightline alerts about after-hours calls for that client company. We will not share or sell mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Carriers and Twilio (our messaging/voice provider) process messages as needed to deliver them. See also our SMS consent disclosure.

Sharing

We share information with the client company that owns the night-line configuration; with service providers who host or deliver voice/SMS/email (such as Twilio and hosting providers); and when required by law or to protect safety. We do not sell personal information.

Retention

We keep call, alert, and lead records as long as needed to operate the service for the client company, meet legal obligations, and resolve disputes, then delete or anonymize them when no longer needed.

Your choices

On-call staff can reply STOP to opt out of SMS, or ask their company to remove their number. Client companies can update or remove on-call numbers through Nightline setup. For access or deletion requests related to your information, email eddyrieds@gmail.com.

Changes

We may update this policy. The “Last updated” date above will change when we do. Continued use of Nightline after an update means you accept the revised policy for future activity.